Shipping policy

Shipping Policy

 

Who We Are


Rocket Products (“we,” “us,” or “our”) operates the website GetRocketNutrition.com (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs

  • Shipping: We offer flat rate shipping options on all orders.

     

Shipping Range

  • Delivery Area: We currently ship within US, CA, AU, GB, for other countries please contact us to arrange shipping.  orders@getrocketnutrition.com

     

  • Future Expansion: We are considering expanding our delivery areas.

Order Processing Time

  • Processing Time: Orders are processed within 1-2 business days, Monday to Friday.

     

  • Cut-off Time: Orders placed before 16:00 EST (GMT-04:00) Central European Standard Time (Amsterdam) will be processed the same day; those placed after will be processed the next business day.

     

  • No Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time

  • Estimated Delivery: Domestic orders typically arrive within 3-7 business days after processing, depending on the destination.

Shipping Process

  • Courier Services: We use reliable carriers such as USPS, and FedEx for all shipments.

     

  • Tracking Information: After your order is shipped, you will receive an email with tracking details.

     

Lost or Damaged Items

  • Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.

     

  • Lost Orders: If your order is lost, please reach out to us immediately for assistance.

     

Returns

  • Returns Policy: For detailed return instructions, please refer to our Returns Policy.

     

Contact Us

If you have questions or concerns about this Shipping Policy, please contact us:

  • Email:Orders@getrocketnutrition.com
  • Phone: 1-(865) 455-3585
  • Address: 236 East Main St. #196 Sevierville, TN 37862, USA

Hours: M-F 9am-4pm