Refund policy

Rocket Nutrition Return and Refund Policy

Last Updated: 10/18/2026

Thank you for shopping with us at

GetRocketNutrition.com. Our Return and Refund Policy aims to ensure a smooth and transparent experience. Please review the guidelines below for eligibility, processes, and timelines for returns, refunds, and exchanges.

Scope and Contact Information

For questions regarding returns and refunds, please contact us through any of the methods below:

Policy Overview

  • 60-Day Risk-Free Guarantee: Try Rocket Nutrition risk-free for 60 days from the order date.
  • Full Refund: We issue a full refund once we receive the returned product.
  • Return Shipping Costs: Covered by Rocket Nutrition. We provide a prepaid return label.

Order Cancellations

You may cancel your order within two hours of purchase by contacting our customer service team. If your order has already been shipped, please follow the steps in our Return Instructions below.

Return Conditions

We offer returns under the following conditions:

  • Return Window: Items can be returned within 60 days of the order date.
  • Item Condition: Our 60-day risk-free guarantee covers opened and unopened products. You may try the product; it does not need to be unused. Rocket Nutrition pays return shipping costs.
  • Receipt or Proof of Purchase: Required for all returns.

Return Instructions

To start a return, please follow these steps:

  1. Contact Customer Service: Email [email protected] with your order number, reason for return, and any supporting photos if applicable.
  2. Receive Return Authorization: Our team will provide a return authorization, a prepaid return label, and detailed instructions.
  3. Return Packaging: Safely package the item and attach the return authorization form.
  4. Shipping: Use the prepaid return label we provide. Rocket Nutrition pays the return shipping costs.

Refund Policy

  • Full Refund: Once we receive your returned product, we issue a full refund to your original payment method.
  • Bank Posting: Your bank or credit card provider may require additional time to post the refund.
  • Confirmation: You will receive a confirmation email once the refund is processed.

If you do not see the refund within the expected time, please check with your bank. For further assistance, contact us at [email protected].

Exchange Policy

We offer exchanges for incorrect or defective items. Contact us within 60 days of the order date, and we’ll cover the return shipping costs for eligible exchanges. If an incorrect size was ordered, please follow the return process and then place a new order for the correct size.

Exceptions and Special Cases

  • Defective or Damaged Items: If your item arrives damaged or defective, contact us within 48 hours. We’ll arrange a return at no cost to you and offer a replacement or full refund as per your preference.
  • Incorrect Product: If you receive an incorrect item, please contact us, and we’ll cover the return shipping and send you the correct item promptly.
  • Lost Packages: If your package does not arrive within the estimated timeframe, contact us so we can initiate an investigation with the shipping carrier.

 

Processing Times

  • Return Window: Returns must be initiated and shipped within 60 days of the order date.
  • Refund Issuance: We issue a full refund to your original payment method once we receive the returned product.

Return Shipping Address

Please send approved returns to:

236 E. Main St. #196 Sevierville, TN 37862, USA

Contact Information

If you have further questions or require assistance with returns or refunds, please reach out: